Delivery
If no ship date is specified, in stock items will be shipped within 1-4 weeks of when the order is placed and payment terms have been approved by Home Office Makeover. Automatic acknowledgement is sent if a confirmation email address has been provided. No other notification will be sent.
Backorders
Once an order is processed, Home Office Makeover will notify customers of any back orders with an estimate time of arrival. The ETA is an estimate and no guarantee is made as to when the backorders will be ready to ship. Customers must indicate whether or not they want to be notified before back orders are shipped. Back ordered items received within 90 days of order date will be shipped to customers without additional approval unless order was marked to call before shipping back orders.
Cancellations
Once an order is placed any cancellations must be submitted in writing prior to shipment. Once shipped, all cost of returning the goods is the responsibility of the customer.
Shipping
All shipments are FOB Dallas. We reserve the right to use our own discretion as to the carrier to be used on any shipment. All factors will be made to use the most effective shipping method with Federal Express and ABF being our preferred carriers. Customer’s preferred carrier will be used if customer submits an account number for said carrier and agrees to assume all responsibility for transportation costs and shipping damage claims.
Shipping Damage
All packages must be inspected upon arrival and any damage claims must be submitted to the carrier. Home Office Makeover will not accept claims for any damage that occurred during shipping.
Defects
All shipments should be inspected immediately upon arrival and any defects should be reported immediately to Home Office Makeover via email @ service@homeofficemakeover.com. Home Office Makeover will only accept a defect claim within 7 days of the date of delivery. If upon return Home Office Makeover determines that damage is due to usage and not a manufacturing defect, the customer will be responsible for the cost of the rug plus all shipping charges.
Returns (Non-defect)
All returns will be credited to customer’s account with Home Office Makeover and refunds are not automatically issued. All shipping charges will be the responsibility of the customer. All unauthorized returns will be refused and returned at sender’s expense. Home Office Makeover will only accept returned merchandise within 30 days of delivery. There is a 20% restocking fee on all returns.
Pillows and Throws:
Please select carefully. Home Office Makeover does not accept returns for pillows and throws. All unauthorized returns will be refused and returned at sender’s expense.
