Shipments; Delivery; Title and Risk of Loss
We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges unless otherwise specified in the order confirmation.
Title and risk of loss pass to you upon our transfer of the products to the carrier at the Nuevo warehouse dock in Cheektowaga, NY. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Neuvo Returns
- Avoid in reference to shipping or returning anything to Nuevo.
No returns will be accepted without obtaining Authorization Number issued by Home Office Makeover Email service@homeofficemakeover.com before shipping your product.
All items must be returned without damage. All items must be returned in their original packaging.
All returns must have the Home Office Makeover Invoice number clearly marked on all packages.
All returns must be shipped to: Home Office Makeover at 11875 NE Yeomalt Point Drive, Bainbridge Island WA 98120.
A 20% restocking fee will apply to all returned merchandise in unopened cartons and in saleable condition.
Return freight for stock items must be prepaid by the customer and returned without damage in their original packaging. You bear the risk of loss during shipment.
We, therefore, strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Subject to your compliance with Home Office Makeover return policy and procedures with Nuevo, Nuevo will accept returns due to buyer’s remorse up to a maximum of twenty (20) days from when the order was shipped from Nuevo’s warehouse.
Home Office Makeover will not accept returns for any reason on items that have been discontinued or purchased on sale on or any products designated on this website as non-returnable.
Product Warranties
Furniture Warranty
All Nuevo products are warranted to be free of manufacturer defects in workmanship and materials for one (1) year from the date the product is invoiced by Nuevo.
The warranty covers manufacturing defects or deficiencies only. Nuevo's manufacturer’s warranty does not cover any damages related to or created by the mishandling or misuse of a product.
Any product to be used for purposes other than residential application must be specified by the buyer. Please see our Commercially Viable Policy
Any mishandling, tampering, misuse or abuse of a product or if the product is not used for the purpose for which it was manufactured will void the applicable warranty set out herein.
Nuevo will not reimburse customers for any charges incurred with respect to a product under warranty, unless the customer received approval from Nuevo, prior to incurring the charge.
Lighting Warranty
All Nuevo lighting parts are warranted for ninety (90) days from the date of receipt.
This warranty does not include any item that was the subject of a previous claim or damaged during installation/assembly.
This warranty does not include electrical components. Electrical components are covered by Nuevo's one-year manufacturer's warranty.
LED lighting is the exception to the Nuevo Warranty. LED lighting has a three (3) year warranty.
If an entire unit must be replaced, the original unit’s components are not covered by this warranty.
Customers must submit claims for complete units as a freight claim or under Nuevo's manufacturer’s warranty
Nuevo’s lighting is certified for indoor, dry environments only and is not commercially certified. Any use other than a residential application must be specified by the buyer.
